FAQ
GENERAL
How to contact customer service?
For any questions you might have, you can contact us at info@teatimeessentials.com or by using contact form on the Contact Us page. You will receive a reply from us in 12 hours or less.
ORDERS
How do I cancel my order?
If you made a mistake or want to cancel your order, please reach out to us as soon as possible at info@teatimeessentials.com. Please keep in mind that order changes or cancellations are subject to the order fulfillment stage. The earlier you submit your request, the better the chances of accommodating it, as our orders are automatically forwarded to our fulfillment center. We will do our best to assist you with your request.
How long does your policy last?
Our policy lasts 30 days. If 30 days have gone by since you received your order, unfortunately we can’t offer you a refund or send you a replacement item.
Do you offer exchanges and returns?
All of our orders are sent from our warehouse in China, so traditional exchanges and returns are not feasible due to high shipping rates and long shipping times. However, if your order arrived wrong or defective, we will gladly cover the expenses for sending you a replacement item, or offer you a store credit or a refund.
My order came wrong or defective, what now?
If you received the wrong or defective product, please contact us immediately at info@teatimeessentials.com with valid proof in the form of the product image or video with a written explanation. Once you send us valid proof, we will notify you if your complaint has been accepted. If we accept your complaint, we will send you a replacement item or give you a refund.
SHIPPING
What countries you ship to?
We ship to Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Czech Republic, Chile, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Russian Federation, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States.
If your country of residence is not listed above, feel free to email us at info@teatimeessentials.com and we will check if we can ship to your address.
What is the estimated shipping time?
After we ship your order, it usually takes around 5-10 working days for the order to be delivered. Sometimes it can take shorter or longer, depending on your country of residence. Shipping times exclude processing time (1-4 business days), weekends and holidays.
For detailed estimated shipping times, please visit our shipping policy page https://teatimeessentials.com/pages/shipping-policy.
What are the shipping costs?
We offer Free Standard Shipping (Tracked & Insured) on all orders, with no minimum spend.
Where is my order?
We will email you every status update on the email address you provided when you created an order, so you will know exactly where your order is. Please check your spam or junk folders for updates. You can also manually track your order using our order tracking page https://teatimeessentials.com/a/track. Additionally, you can email us at info@teatimeessentials.com and we will send you detailed status of your order.
My order wasn't delivered in estimated shipping time, what now?
If you did not receive your order in the estimated shipping time https://teatimeessentials.com/pages/shipping-policy you can contact us at info@teatimeessentials.com to check where your order is. Time in transit does not include weekends or holidays and Tea Time Essentials is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.
PAYMENTS
What payment methods do you support?
We accept all major credit and debit cards and PayPal.
Our website has an SSL certificate, which means your data is encrypted and safe.